This privacy policy explains how we use and protect any information that you provide to Flow State Adventures when using this website.

What data do we collect?

Flow State Adventures collects the following data:

• Personal information (name)

• Contact information (email address, phone number, billing and shipping addresses)

• Demographic information (age, date of birth, and gender)

• Other information relevant to the services offered (medical information)

How do we collect your data?

Flow State Adventures collects data and processes data when you:

• Register for a course.

• Sign up for our newsletter.

• Voluntarily complete a visitor survey.

• Comment or provide feedback on any of our message boards or via email.

• Use or view our website via your browser’s cookies.

How will we use your data?

Flow State Adventures only processes your data when we have a legal basis for doing so.

Contractual Necessity: In order to fulfill our obligations to you.

For example, when Flow State Adventures processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

Legitimate Interest: We may use your data for our legitimate business interest in order to provide you with the best customer service, to provide a service that is tailored to your needs, and to improve the quality of information on our website.

For example, we may rely on our legitimate interest to process your data for the following purposes:

• Internal record keeping

• Customer service communications as part of the purchase process

• Marketing related to previous purchases you have made with us

• To obtain feedback about our customer service and activities

• To enhance, modify, personalise or otherwise improve our services and communications for your benefit

Please note, you have the right to object to any processing for which we rely on legitimate interest as the legal basis. You can do so by using the contact details set out at the end of this privacy policy document.

Who do we share your data with?

We may share your data with approved third-party providers that have data protection measures in place that align with the requirements of the data protection regulation. For example, we may share your data with:

• Payment providers

• Professional companies and other persons providing services to us including legal advisers, professional advisers, tax and accountancy advisers, IT services, and printing services

We do not share data outside of the EU and we do not sell your data or other information to any third party.

How do we store your data?

Flow State Adventures is committed to ensuring that your data is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your data.

We keep your data only for as long as we need it. How long we need data depends on what we are using it for, whether that is to provide services to you, for our own legitimate interests (described above) or so that we can comply with the law. We will actively review the information we hold and when there is no longer a customer, legal or business need for us to hold it, we will either delete it securely or in some cases anonymise it.

What are your data protection rights?

Flow State Adventures would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access: You have the right to request Flow State Adventures for copies of your personal data. We may charge you a small fee for this service.

• The right to rectification: You have the right to request that Flow State Adventures correct any information you believe is inaccurate. You also have the right to request Flow State Adventures complete the information you believe is incomplete.

• The right to erasure: You have the right to request that Flow State Adventures erase your personal data, under certain conditions.

• The right to restrict processing: You have the right to request that Flow State Adventures restrict the processing of your personal data, under certain conditions.

• The right to object to processing: You have the right to object to Flow State Adventures’ processing of your personal data, under certain conditions.

• The right to data portability: You have the right to request that Flow State Adventures transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at info@flowstateadventures.com .

What are cookies?

Cookies are small pieces of data that websites store on a device to collect standard internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org .

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functional and Required Cookies: Flow State Adventures uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in.

Analytics and Performance Cookies: Flow State Adventures uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. Flow State Adventures only uses this information for our own statistical analysis purposes.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Flow State Adventures website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Review of our privacy policy

Flow State Adventures keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1 January 2024.

How to contact us

If you have any questions about Flow State Adventures’ privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at info@flowstateadventures.com .